Frequently Asked Questions
Everything you need to know about your Graedance experience.
What materials are used in Graedance jewelry?
We use premium, hypoallergenic materials including 925 sterling silver, 18k gold plating, and ethically sourced gemstones to ensure durability and comfort for daily wear.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are non-returnable unless faulty.
How should I care for my pieces?
To maintain luster, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place, preferably in the Graedance pouch provided with your purchase.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your destination.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress.